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My Account
How do I create an account?
  1) Click the "Create Trade Account" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

We will approve your account within 24 - 48 hours. If you have any trouble registering for your account or need assistance please email
How do I edit my account information?
  Click the "My Account" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information. Most orders are shipped via air freight from Italy with a transit time of 2-5 business days. Sometimes larger orders (requiring pallets) are shipped via air freight with a transit time of 5-10 business days.  Large items or large orders have the option of going ocean freight transit which is less expensive, with a normal transit time of 35-45 days.
I forgot my password.
  Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  All sales are final.  Products cannot be returned or exchanged.
I received the wrong product.
  Should this extremely unlikely situation occur, please contact customer service at within 72 hours of receiving the product so that we may best serve you in resolving the situation.
What is your return policy?
  Once an order has been finalized, it cannot be changed. We do not accept returns.
Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
  The normal lead time is 4 weeks for standard orders.  You will receive an individualized ETA with your order, and confirmation that includeds tracking information when your order has shipped with tracking information.