Ordering Policies



Ollier Distributors Inc. sells primarily to the design trade and is a trade protected company. If you are a trade member, please set up an account on our website www.ollierdistributors.com to order standard items. (Online ordering is only available for customers in the U.S. and Canada, if your project is outside of this territory please contact us direct.) For customization, please contact us with information and dimensions to obtain a quote at info@ollierdistributors.com. We can answer all of your sales and service questions at info@ollierdistributors.com or you can call us at (317) 634-5000.


Payment and Delivery Schedule


Terms: Full payment, including shipping costs, upon order placement.


Types of payment accepted:

  • Check payable to Ollier Distributors Inc. and mailed to: Ollier Distributors Inc., 2813 Woodburn Avenue, Suite B, Cincinnati, OH 45206
  • Credit Card: Visa, Mastercard, and American Express


From receipt of full payment, including shipping costs, the lead times are:

  • Standard items: 2 - 4 weeks
  • Custom items: 4 - 6 weeks

Transit FOB Italy:

  • Air freight 2 - 5 business days
  • Ocean freight: 4 - 6 weeks

Closings:

Aldo Bernardi closes his factory during the month of August. Any orders placed during this time may have an additional 2 - 4 week lead time.


Shipping


Ollier Distributors Inc. will handle all shipping, crating, handling, duties and custom clearance for client, unless the client provides alternative shipping instructions and arrangements in writing. Shipping charges will be billed to client at current rates.

We suggest shipping to a professional receiver. Please include contact name and phone number with the shipping address.


Damage Claims


All claims for damages incurred in transit must be directed to Ollier Distributors Inc. via email within 48 hours of receipt. Any damage or missing items must be noted on the freight bill before it is signed. Please send photos of damage and keep the original packing at shipping address for inspection. Failure to report timely will forfeit replacement or repairs of damaged or lost goods.

Goods cannot be returned. In the case of manufacturer defects, we will work with the manufacturer to replace defective items.


Customization


The L'Impianto surface mounted wiring system and Civetta can all be custom designed using the standard items.

Aldo Bernardi also welcomes custom design requests as long as the design can be specified using components of available fixtures. Please contact us with your ideas and customization requests at info@carolollier.com. Drawings or sketches with dimensions are required.


Finishes


Aldo Bernardi is well known for his exceptional living finish: an "aged" patina on metals that keeps changing and deepening as it is impacted by specific environmental "agents" and atmospheric conditions over time.

The finishes currently available:

  • Aged Brass (Gli Ottoni)
  • Oxidized Copper (Civetta)
  • Rustic Silver
  • Brushed Nickel

The specifications on the tear sheet show what finishes are available for any particular fixture.

Depending on quantity, Aldo Bernardi is open to creating custom finishes.



Product Specifications


While we do our utmost to ensure that you always have the most accurate specification information on the products please note that we are not responsible for any errors listed in the materials. Due to conversions from the metric system and the handcrafted nature of the lighting all weights and measurements are close approximations.