Return to Help Index
|How do I create an account?|
|1) Click the "Create Trade Account" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
We will approve your account within 24 - 48 hours. If you have any trouble registering for your account or need assistance please email email@example.com
|How do I edit my account information?|
|Click the "My Account" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Most orders are shipped via air freight from Italy with a transit time of 2-5 business days. Sometimes larger orders (requiring pallets) are shipped via air freight with a transit time of 5-10 business days. Large items or large orders have the option of going ocean freight transit which is less expensive, with a normal transit time of 35-45 days.|
|I forgot my password.|
|Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|All sales are final. Products cannot be returned or exchanged.|
|I received the wrong product.|
|Should this extremely unlikely situation occur, please contact customer service at firstname.lastname@example.org within 72 hours of receiving the product so that we may best serve you in resolving the situation.|
|What is your return policy?|
|Once an order has been finalized, it cannot be changed. We do not accept returns.
Please see our Terms & Conditions for complete details regarding our return policy.
|When will my order ship?|
|The normal lead time is 4 weeks for standard orders. You will receive an individualized ETA with your order, and confirmation that includeds tracking information when your order has shipped with tracking information.|